Shipping policy

Thank you for shopping with SCP Apparel / SCP Embroidery Plus. Please review our shipping and pickup information before placing an order.

Order Processing Time

Most ready-made items are processed within 3–5 business days after payment is received.

Custom or made-to-order items may require additional production time depending on the product, quantity, artwork, material availability, and current workload.

Custom orders may include, but are not limited to:

  • Embroidered caps

  • DTF printed shirts

  • Custom tumblers

  • Leather patch hats

  • Laser engraved items

  • Stickers and labels

  • 3D printed items

  • Personalized gifts

  • Business or event merchandise

Turnaround times are estimates and are not guaranteed unless confirmed in writing.

Shipping Rates

Shipping rates are shown at checkout when available.

We may offer standard shipping, express shipping, free shipping promotions, or local pickup options depending on the product and order.

Shipping charges are non-refundable unless the issue is due to an error caused by SCP Apparel / SCP Embroidery Plus.

Standard Shipping

Standard shipping times vary depending on the shipping carrier, destination, holidays, weather, and other factors outside our control.

Once an order has been shipped, delivery time is controlled by the shipping carrier.

Express Shipping

Express shipping may be available for select orders. Express shipping only applies to the shipping speed after the order has been produced and does not always reduce production time.

Rush production may be available for an additional fee and must be approved before placing the order.

Local Pickup

Local pickup may be available in the Southeast Houston, Texas area.

If local pickup is selected or arranged, we will contact you when your order is ready. Please wait for confirmation before arriving for pickup.

Shipping Address

Customers are responsible for providing a correct and complete shipping address at checkout.

SCP Apparel / SCP Embroidery Plus is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If a package is returned due to an incorrect address, the customer may be responsible for additional shipping charges to resend the order.

Lost, Delayed, or Stolen Packages

SCP Apparel / SCP Embroidery Plus is not responsible for shipping carrier delays, lost packages, stolen packages, weather delays, or delivery issues after the package has been transferred to the shipping carrier.

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier first for assistance.

We will do our best to help where possible, but we cannot guarantee replacement or refund for packages marked as delivered by the carrier.

Damaged Packages

Please inspect your package when it arrives. If your item arrives damaged, contact us as soon as possible at scpembroideryplus@gmail.com.

Please include:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

  • A brief description of the issue

We will review the issue and work with you on the next steps.

Custom Orders

Custom and personalized orders may take longer to ship due to artwork setup, approval, production, and finishing time.

Production does not begin until payment is received and all required order details have been provided.

Delays in artwork approval, missing information, or customer response time may delay the order.

Contact

For shipping questions, pickup questions, or order updates, please contact us at:

SCP Apparel / SCP Embroidery Plus
Email: scpembroideryplus@gmail.com
Service Area: Southeast Houston, Texas