Refund policy

We want you to be happy with your order. Please review our return and refund policy before placing an order.

Returns

We have a 30-day return policy for eligible non-custom items. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags if applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at scpembroideryplus@gmail.com.

Items sent back to us without first requesting a return will not be accepted.

Custom and Personalized Items

Because many of our products are custom-made, personalized, or made to order, custom items are final sale once production has started.

Custom and personalized items include, but are not limited to:

  • Custom embroidered caps

  • Custom embroidered apparel

  • DTF printed shirts

  • Personalized shirts

  • Custom tumblers

  • Laser engraved items

  • Leather patches

  • Embroidered patches

  • Stickers or labels made with custom artwork

  • 3D printed custom items

  • Business or event merchandise

  • Any item with a customer-provided name, logo, photo, date, wording, or design

Custom orders cannot be returned, exchanged, or refunded unless there is a production error caused by SCP Apparel / SCP Embroidery Plus.

Customers are responsible for reviewing all spelling, names, dates, sizes, colors, artwork, logos, and order details before production begins.

Customer-Provided Items

Customer-provided garments, caps, tumblers, plaques, blanks, or other items are accepted at the customer’s risk.

While we take care during production, we are not responsible for replacing customer-provided items if damage occurs during embroidery, heat pressing, laser engraving, printing, hooping, pressing, testing, or production.

Damages and Issues

Please inspect your order as soon as you receive it. Contact us immediately if the item is defective, damaged, incorrect, or if you received the wrong item.

If there is a mistake caused by SCP Apparel / SCP Embroidery Plus, we will evaluate the issue and work with you to make it right.

Please include your order number, photos of the issue, and a description of the problem when contacting us.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Made-to-order items

  • Sale items

  • Gift cards

  • Worn or used items

  • Items damaged by improper care, washing, drying, ironing, dishwashing, soaking, or misuse

Please contact us if you have questions about whether your item is eligible for return.

Exchanges

For eligible non-custom items, the fastest way to get a different item is to request a return. Once the return is accepted, you may place a separate order for the new item.

Custom and personalized items are not eligible for exchange unless there is a production error caused by SCP Apparel / SCP Embroidery Plus.

Refunds

We will notify you once we have received and inspected your return. We will let you know if the refund was approved or denied.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at scpembroideryplus@gmail.com.

Shipping for Returns

Return shipping instructions will be provided after your return request is reviewed and accepted.

Original shipping charges are non-refundable unless the return is due to an error caused by SCP Apparel / SCP Embroidery Plus.

Contact

For return or refund questions, please contact us at:

SCP Apparel / SCP Embroidery Plus
Email: scpembroideryplus@gmail.com
Service Area: Southeast Houston, Texas